Refund & Returns Policy

At Holy Sculpt™, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return it within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the item generally must be:

Unused or only used as reasonably necessary to inspect the product
In its original condition
In its original packaging where applicable
Complete with accessories and included materials
Accompanied by proof of purchase or order information

Certain products may have additional return requirements for hygiene, safety, or other reasons.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used where applicable law permits.

Examples may include products that cannot reasonably be resold for hygiene reasons.

Gift cards and certain promotional or final-sale items may also be non-returnable where clearly identified at the time of purchase.

If you are unsure whether your item is eligible for return, contact us before sending it back.

3. How to Request a Return

To request a return, contact our customer support team within 30 days of receiving your order.

Please provide:

Your order number
The email address used for the order
The product you wish to return
The reason for the return
Photos where relevant, particularly for damaged or defective products

Do not send products back to the return address shown on the original shipping package unless our support team has specifically instructed you to do so.

4. Return Approval

After receiving your request, we may review the details and provide return instructions if your return qualifies.

We reserve the right to decline returns that do not meet the conditions of this policy, subject to your rights under applicable consumer protection laws.

5. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, contact us before returning it so we can provide appropriate instructions.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as reasonably possible.

Include your order number and clear photographs of the product and packaging.

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be available, including where an item has been returned in a condition that does not meet the requirements of this policy, subject to applicable law.

9. Exchanges

We do not guarantee direct exchanges for every product or variant.

Where an exchange is unavailable, we may process the eligible return and allow you to place a new order.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check your payment account and contact your payment provider or bank.