Refund policy

Last Updated: January 2026

At Holy Sculpt, we are committed to providing high-quality products that help you look and feel your best. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.
The return request must be submitted within 14 days of receiving your order.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For hygiene, safety, and health reasons, we cannot accept returns or offer refunds on:

Opened or used facial slimming bands
Skincare products, creams, serums, gels, liquids, or other consumable beauty products
Personal care items that have been opened, used, or tampered with
Gift cards
Sale or clearance items (where applicable)

These items are non-refundable unless they arrive damaged or defective.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery by emailing hellopretty@holysculpt.co.za with:

Your order number
A description of the issue
Clear photographs showing the product and packaging

We will review your claim and, where appropriate, offer a replacement, store credit, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received was defective
The item received was damaged during transit
An incorrect item was shipped

We recommend using a tracked shipping service, as Holy Sculpt cannot be responsible for returns lost in transit.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.