Shipping Policy

Holy Sculpt™ ships orders to eligible destinations using shipping and fulfillment partners located in multiple locations.

Because our products may be fulfilled from different locations depending on availability and destination, shipping times and methods can vary between orders.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, destination, and fulfillment location.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take longer than usual.

2. Shipping Times

Estimated delivery times are displayed at checkout where available.

Delivery estimates are not guaranteed and may be affected by factors outside our control, including:

Customs processing
Carrier delays
Weather
Public holidays
Incorrect or incomplete addresses
Transportation disruptions
High shipping volumes
Other circumstances outside our reasonable control

3. Shipping Costs

Shipping charges, where applicable, are calculated and displayed during checkout.

Shipping costs may vary depending on the destination, product, shipping method, order size, and fulfillment location.

4. Multiple Shipments

If your order contains multiple products, your items may occasionally be shipped separately from different fulfillment locations.

If this happens, you may receive multiple tracking numbers and packages.

You will not necessarily receive all products in the same package or on the same day.

5. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives or scans the package.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

We cannot guarantee that address changes can be made after an order has entered fulfillment.

7. Customs, Duties and Taxes

For international orders, additional customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.

Customs policies vary by country, and Holy Sculpt™ cannot guarantee how long a package will take to clear customs.

8. Delayed or Missing Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If tracking indicates that a package has been delivered but you cannot locate it, check with household members, neighbors, building management, or the carrier where appropriate.

If you still need assistance, contact our support team.

9. Lost or Damaged Packages

If your package is damaged during transit, please contact us as soon as possible and provide photographs of the package and product.

For packages considered lost by the carrier, we may work with the shipping provider to investigate the shipment and determine the appropriate resolution.

10. Shipping Restrictions

Certain products or destinations may not be eligible for shipping due to carrier restrictions, local laws, customs requirements, or other limitations.

If an order cannot be fulfilled because of a shipping restriction, we will contact you regarding the available options.